Refund & Cancellation
General
Please take time to read these terms and conditions governing the “www.resortthelohias.com” website. By accessing this website, you agree to accept, without limitation or criterion, all of these terms and conditions of use. If you do not agree to these terms, please do not use the site.
Disclaimer
Payment made through sources other than the brand website, corporate affiliates (B2B/B2C), Online Travel Agencies (OTAs), or by calling the respective hotels will not be accepted by Resort The Lohias.
Reservation, amendments and cancellation
All reservations are subject to availability. Reservations made on this site are considered conditional until a confirmation number is given to the guest to substantiate the reservations by email. The hotel may, from time to time, communicate with the guests, to re-confirm the reservations and to prevent any simulated bookings.
Should the guests wish to amend any reservations, modifications may be made on the website at the earliest convenience. The Hotel will not be liable should it fail to provide its products and services due to unavailability.
In the event that the hotel, for reasons beyond its control, need to reject or change a confirmed reservations it will use all reasonable attempt to facilitate the circumstances however if no alternative is provided to the Client, the hotel will return any deposit made and considered it cancelled. This is the limit of the hotel’s liability.
The hotel reserves the right to impose a cancellation fee of per room per night or full amount of stay in the event of a late cancellation notice or a no-show at the hotel.
Our hotel does not guarantee acknowledgement of reservations or transactions made on this site arising from unforeseen circumstances, omissions or errors that may sometimes occur.
Charges and payment terms
Resort The Lohias reserves the right to charge a deposit, where applicable, on confirmation of a reservation. If the payment are not complied with, we hold the right to cancel the booking without liability and retain the deposit. Where a deposit is required, payment can be settled by major credit card or in the event where no credit card is available, settlement in cash is necessary to facilitate the booking procedures.
Disclaimer:” Payment made through sources other than the brand website, corporate affiliates (B2B/B2C), Online Travel Agencies (OTAs), or by the bank transfer to our company account will not be accepted by our hotel.”
Online Rates
Resort The Lohias reserves the right to change, modify and adjust the rates with or without prior notice. The rates are governed and subjected by terms and conditions stipulated by individual hotels.
Limitation of liability and disclaimer
Resort The Lohias does not warrant that errors or omissions may sometimes occur. Resort The Lohias does not warrant the accuracy, timeliness, currency and completeness of the contents, including without limitation, any information relating to rates and room availability. Bene Hotels disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this web site and other worldwide web links including without limitation, as to the merchantability or fitness for any particular purpose.
Resort The Lohias will not be responsible for any damages including without limitation, damages for loss of profits arising in contract or from your use or inability to use this site.
Resort The Lohias does not guarantee that this site is free from infection by viruses and shall not be liable for any damages or loss.
In no event shall Resort The Lohias nor its subsidiaries, agents, divisions, affiliates, representatives or licensors be liable to any indirect, incidental or consequential damages whatsoever (including, without limitation, damages for loss of profits or loss of information) arising from use or inability to use the contents, even if Bene Hotels has been informed of the possibility of such damages.
The Site may contain links to other World Wide Web sites, either directly or indirectly and, where possible, we will make clear where such links are being made. Those sites are provided by independent third parties and Resort The Lohias is not responsible for their availability or content.
